pk346 Privacy Policy
Your privacy is important to us. This Policy explains what personal data pk346 collects, why we collect it, how it is processed and stored, and the rights you hold over your information.
Last Updated: January 2026Privacy at a Glance
What Our Privacy Policy Covers
These highlights summarise the most important aspects of how pk346 handles your personal data. Please read the full Policy below for complete details.
Data We Collect
We collect personal data that you provide during registration (name, email, date of birth), identity verification documents (CNIC, passport), payment details, and usage data generated when you interact with the pk346 Platform. We collect only what is necessary to deliver our services.
How We Use It
Your data is used to operate your account, verify your identity, process payments, deliver customer support, comply with legal and regulatory obligations, and — where you have consented — send you relevant promotional communications. We do not use your data for purposes incompatible with those stated here.
Data Sharing
We do not sell your personal data. We share it only with trusted service providers operating on our behalf (payment processors, KYC verification partners, analytics providers), regulatory authorities where legally required, and other parties only with your explicit consent or as permitted by law.
Retention Periods
We retain personal data for as long as your account is active and for a defined period thereafter as required by law or regulatory obligation — typically five to seven years for financial and KYC records. Where retention is no longer necessary, data is securely deleted or anonymised.
Your Rights
Subject to applicable law, you have the right to access, correct, delete, restrict and port your personal data. You also have the right to object to certain processing activities and to withdraw consent where processing is based on consent. Contact us to exercise any of these rights.
Cookies & Tracking
We use cookies and similar technologies to enable essential Platform functionality, remember your preferences, analyse usage patterns and improve performance. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect Platform functionality.
Introduction
This Privacy Policy (hereinafter "Policy") describes how pk346 (hereinafter "pk346", "we", "us" or "our") collects, uses, stores, discloses and otherwise processes the personal data of individuals (hereinafter "User", "you" or "your") who access or interact with the pk346 Platform at https://pk346.cam and any associated services (collectively, the "Platform").
pk346 is an English-language online gaming and sports betting information platform primarily serving users in Pakistan, including those located in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar, as well as Pakistani users accessing the Platform internationally.
We are committed to protecting your personal data and handling it responsibly, transparently and in accordance with applicable data protection laws. This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy.
Definitions
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
- "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifier or factors specific to that individual's physical, economic, cultural or social identity.
- "Processing" means any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, alteration or deletion.
- "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — for this Platform, pk346.
- "Data Processor" means any third party that Processes Personal Data on behalf of pk346 under contractual obligation.
- "Cookie" means a small text file placed on your device by a website to store preference and session data.
- "KYC" means Know Your Customer — the identity verification process used to confirm a User's identity, age and eligibility before certain services are made available.
- "Sensitive Personal Data" means Personal Data that by its nature warrants heightened protection, including but not limited to government identification numbers, financial records, biometric data and health-related information.
Data Controller
pk346 acts as the Data Controller in respect of Personal Data collected through the Platform. As Data Controller, we determine the purposes for which your data is collected and processed, and we are responsible for ensuring that Processing is carried out lawfully, fairly and transparently.
Where we engage third-party service providers to Process Personal Data on our behalf, those providers act as Data Processors under contractual arrangements that require them to process data only on our documented instructions and to implement appropriate technical and organisational security measures.
If you wish to contact us regarding any aspect of this Privacy Policy or the Processing of your Personal Data, please use the contact details provided in Section 16 of this Policy.
Data We Collect
4.1 Data You Provide Directly
When you register, verify your identity, make transactions or contact support, you provide us with Personal Data including:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number, postal address | Account communications, support, security notifications |
| Government ID Data | CNIC number, passport number, driving licence | KYC identity verification, regulatory compliance |
| Financial Data | Payment method details, transaction history, PKR amounts | Deposit and withdrawal processing, AML compliance |
| Communications Data | Live chat transcripts, support emails, survey responses | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Opted-in promotional preferences, communication channels | Sending relevant promotions and offers where consented |
4.2 Data Collected Automatically
When you access and use the Platform, we automatically collect certain technical and usage data:
- Device Data: Device type, operating system, browser type and version, screen resolution, device identifiers;
- Log Data: IP address, access timestamps, pages viewed, features used, clickstream data, error logs;
- Location Data: Country and region-level location inferred from IP address;
- Session Data: Login and logout times, session duration, in-session activity patterns;
- Cookie Data: As described in Section 11 of this Policy.
4.3 Data from Third Parties
We may receive Personal Data about you from third-party identity verification providers, fraud-detection services and payment processors as part of our KYC, AML and security processes. All such third parties are contractually required to handle your data in compliance with applicable data protection standards.
How We Collect Personal Data
We collect Personal Data through the following means:
- Account Registration Forms: When you create an account on the Platform, providing name, email, date of birth and other required fields;
- KYC Submission: When you submit identity documents to complete verification requirements prior to accessing full Platform features;
- Transaction Processing: When you make deposits or request withdrawals using available payment methods;
- Support Interactions: When you contact our support team via live chat or email;
- Cookies and Tracking Technologies: Automatically, as described in Section 11, when you browse and use the Platform;
- Responsible Gambling Tools: When you set deposit limits, time limits, loss limits or request self-exclusion;
- Promotional Participation: When you opt in to receive marketing communications or participate in promotions.
Legal Basis for Processing
Where applicable data protection law requires us to identify a legal basis for Processing, we rely on one or more of the following:
- Contractual Necessity: Processing is necessary to fulfil our contractual obligations to you under the Terms & Conditions, including operating your account, processing transactions and providing customer support;
- Legal Obligation: Processing is necessary to comply with applicable legal and regulatory requirements, including AML obligations, KYC requirements and regulatory reporting duties;
- Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure Platform, preventing fraud, improving our services and conducting analytics — provided those interests are not overridden by your rights and freedoms;
- Consent: Where we send marketing communications or use non-essential cookies, we do so on the basis of your freely given, specific and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior Processing.
Data Processing — Purposes of Use
We process your Personal Data for the following purposes:
- Account Management: Creating, operating and maintaining your pk346 account;
- Identity Verification: Verifying your identity and age in compliance with KYC obligations;
- Payment Processing: Processing deposits, withdrawals and refunds via available payment methods;
- Security and Fraud Prevention: Detecting and preventing fraud, money laundering, account takeover and other malicious activity;
- Customer Support: Responding to enquiries, complaints and support requests;
- Regulatory Compliance: Meeting AML, responsible gambling and other regulatory obligations applicable to platform operations;
- Responsible Gambling: Monitoring for signs of problem gambling and enabling the operation of responsible gambling tools including deposit limits, session limits and self-exclusion;
- Platform Improvement: Analysing usage patterns to improve Platform functionality, performance and user experience;
- Marketing: Sending relevant promotions, offers and updates where you have provided explicit consent — you may opt out at any time;
- Legal Proceedings: Establishing, exercising or defending legal claims where necessary.
Data Sharing & Third-Party Disclosure
8.1 We Do Not Sell Your Data
pk346 does not sell, rent or trade your Personal Data to any third party for their own marketing or commercial purposes.
8.2 Service Providers (Data Processors)
We share Personal Data with trusted third-party service providers who process it on our behalf under binding data processing agreements, including:
- Payment processors and financial institutions facilitating deposits and withdrawals;
- KYC and identity verification service providers;
- Fraud detection and AML screening services;
- Cloud hosting and infrastructure providers;
- Customer support platform providers;
- Analytics and performance monitoring services.
8.3 Regulatory and Legal Disclosure
We may disclose your Personal Data to regulatory bodies, law enforcement agencies, courts or other governmental authorities where we are legally required or compelled to do so, or where such disclosure is necessary to protect our legal rights or the rights and safety of others.
8.4 Business Transfers
In the event of a merger, acquisition, restructuring or sale of assets involving pk346, Personal Data held by us may be transferred to the successor entity, subject to equivalent privacy protections. We will provide notice of any such transfer that materially affects your rights under this Policy.
International Data Transfers
The pk346 Platform serves users globally, including from Pakistan. As a result, your Personal Data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.
Where such transfers occur, we take appropriate steps to ensure that your Personal Data receives adequate protection in line with applicable data protection standards. Such steps may include standard contractual clauses, data processing agreements or other recognised transfer mechanisms.
Data Retention
We retain Personal Data for as long as is necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by law. The key retention criteria we apply are:
- Active Account: Data is retained for the full duration of an active account relationship;
- Post-Closure: Following account closure, we typically retain account and transaction records for a minimum of five (5) years to comply with AML, KYC and financial regulatory obligations. This period may be extended where required by applicable law or where data is relevant to ongoing legal proceedings;
- Marketing Data: Retained until you withdraw consent or opt out, after which it is deleted or anonymised promptly;
- Self-Exclusion Records: Retained for the full duration of any self-exclusion period and for a defined period thereafter in compliance with responsible gambling obligations;
- Support Records: Customer support communications are typically retained for three (3) years from the date of the last interaction, or longer if the matter is subject to ongoing dispute;
- Technical Logs: Server logs and session data are retained for up to twelve (12) months unless longer retention is required for security investigations.
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual.
Cookies & Tracking Technologies
11.1 What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences and track usage patterns to improve the experience.
11.2 Types of Cookies We Use
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Essential / Strictly Necessary | Required for core Platform functionality — session management, authentication, security | No — required for operation |
| Functional / Preference | Remember your language, layout and display preferences | Yes |
| Analytics / Performance | Collect anonymous usage statistics to understand how users interact with the Platform | Yes |
| Responsible Gambling | Maintain session limit reminders and self-exclusion enforcement mechanisms | No — required for player protection |
11.3 Managing Cookies
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may prevent the Platform from functioning correctly. For detailed instructions on managing cookies, please refer to your browser's help documentation.
11.4 Do Not Track
Some browsers transmit "Do Not Track" signals to websites. pk346 will endeavour to honour such signals where technically practicable, though we cannot guarantee complete Do Not Track compliance across all third-party data processors engaged by the Platform.
User Rights
Subject to applicable data protection law, you hold the following rights in relation to your Personal Data processed by pk346:
To exercise any of these rights, please contact our support team via the details in Section 16. We will respond to all verified requests within a reasonable timeframe and no later than the period prescribed by applicable law. We may need to verify your identity before processing any request. Some rights may be limited where legal obligations require us to retain or process data.
Security Measures
pk346 implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our security measures include:
- Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers;
- Encryption of Personal Data at rest using industry-standard algorithms;
- Role-based access controls ensuring that only authorised personnel can access Personal Data, limited to what is necessary for their role;
- Regular security audits, vulnerability assessments and penetration testing;
- Multi-factor authentication requirements for account access;
- Automated fraud detection and anomaly-detection systems monitoring for suspicious activity;
- Secure data disposal procedures for expired data.
Children's Privacy
The pk346 Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the applicable operator or license jurisdiction. We do not knowingly collect Personal Data from individuals below this age threshold.
If we become aware that we have inadvertently collected Personal Data from an individual who does not meet the minimum age requirement, we will take prompt steps to delete such data and close the associated account. If you believe that a minor has created an account or provided data to our Platform, please contact us immediately using the details in Section 16.
Age verification is conducted as part of the KYC process for all Users. We reserve the right to request additional proof of age at any point and to suspend access pending verification.
Changes to This Privacy Policy
We reserve the right to update, modify or replace this Privacy Policy at any time to reflect changes in applicable law, our data processing practices or Platform operations. The updated Policy will be published on this page with a revised "Last Updated" date.
Where changes are material — meaning they significantly affect your rights or the way we handle your data — we will provide prominent notice on the Platform and, where practicable, notify registered Users via email prior to the changes taking effect.
Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any amendment, you should cease using the Platform and may close your account as described in our Terms & Conditions.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the Processing of your Personal Data, please contact the pk346 privacy team through the following channels:
- Support Email (plain text — not a clickable link): [email protected]
- Live Chat: Available on-Platform 24/7 as provided by the operator. Response times and availability are operator-stated and may vary.
- Subject Line Recommendation: Please mark your message with "Privacy Request" or "Data Subject Request" to help us route your enquiry promptly to the relevant team.
We will respond to all legitimate privacy requests within a reasonable period and no later than thirty (30) calendar days of receipt, subject to identity verification requirements and the complexity of the request. We may need to extend this period for complex or multiple requests, in which case we will notify you of the delay and the expected response date.